1. Who We Are

Global Renewlifts LTD provides mobility solutions including stairlifts, pool lifts, wheelchair platform lifts, and related services.

2. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Postal address
• Company name (where applicable)

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

Enquiry Information

• Details submitted through contact forms
• Quote requests
• Product enquiries
• Customer service communications

3. How We Use Your Information

We use your information to:

• Respond to enquiries and quote requests
• Provide products and services
• Process orders
• Improve our website and customer experience
• Send service-related communications
• Comply with legal obligations
• Prevent fraud and misuse of our website

We only collect information necessary to provide our services effectively.

4. Legal Basis for Processing

Under UK data protection laws, we process personal information based on:

• Your consent
• Contractual necessity
• Legitimate business interests
• Legal obligations

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Delivery providers
• Payment processors
• Website hosting providers
• Professional advisers
• Legal or regulatory authorities when required by law

All third parties are expected to protect your information appropriately.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no online transmission can be guaranteed as completely secure.

7. Cookies

Our website may use cookies to improve user experience and website functionality.

Cookies may be used to:

• Remember preferences
• Analyse website traffic
• Improve website performance
• Support marketing activities

You can control cookie settings through your browser at any time.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted.

9. Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.

Any updates will be posted on this page with a revised effective date.